Fees

We provide personalised expert coaching at reasonable prices. Choose a fee structure based on your needs and budget.

Tuition Fees

Fee Structure

We provide personalised expert coaching at reasonable prices. Choose a fee structure based on your needs and budget.

6 HOURS

$30

/HOUR
  • $180
  • Minimum Package
  • Learning Materials
  • Use-by date: 6 weeks
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Purchase
12 HOURS

$26

/HOUR
  • $312
  • [Save $48]
  • Learning Materials
  • Use-by date: 12 weeks
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Purchase
24 HOURS

$23

/HOUR
  • $552
  • [Save $168]
  • Learning Materials
  • Use-by date: 16 weeks
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Purchase
Terms & Conditions of Service

1. General

  1. Our IB English classes are delivered online through Zoom/Teams/Meet with a ‘live’ teacher (not pre-recorded videos).
  2. You can choose one of these 3 formats for the IB English classes: private lesson (1 student), semi-private lesson (2 students) or group lesson (3 or more students).
  3. To take our online IB English classes, you need a computer, a good internet connection (broadband or a stable wifi), a microphone, a speaker and a webcam (optional). 

2. Payment

  1. ALL classes must be PRE-PAID to a bank account designated b IBEnglishTutor.com.
  2. We can only deliver classes after we have received a solid Proof of Payment.
  3. We accept the following modes of payment: Paypal, Bank Transfer, Credit Card, Debit Card, Western Union, Alipay, and ATM deposit (for customers in Singapore, Indonesia, China, and Japan).
  4. We can send you our Payment details after you inform us of (a) the package that you wish to purchase, and (b) your preferred payment option.
  5. We must receive the exact tuition fees into our account. Add any payment transfer charges applicable, otherwise this charge (its equivalence w.r.t. class hours) will be deducted from the total hours.
  6. For every payment, send the Proof of Payment to Both (a) Spanish Faster And (b) your teacher.

3. Teacher

  1. You are assigned ONE DEDICATED TUTOR who will work closely with you throughout the program.
  2. If for any reason you are not satisfied with a teacher, let us know and we will assign another one to you.
  3. The teacher will teach and assist with homework and classwork during class time only.   

4. Class Duration & Scheduling System

  1. The actual duration of a class is as follows: 1h class: 55 min | 1.5h class: 1h25 min | 2h class: 1h50 min | 3h class: 1h45 min. 
  2. Students who wish to end the lesson earlier (e.g.45 min or 1h15min) will still be charged the full 1h and 1h25min respectively, and the remaining 10 minutes will be forfeited. 

5. Booking & Confirmation of classes

  1. We only accept booking for pre-paid classes. 
  2. Our teachers will only teach pre-paid classes that have been booked in advance.
  3. We consider a class booked after student and teacher have clearly agreed on the class days/time.
  4. To book classes, inform your teacher and IBEnglishTutor.com of your preferred days/time, giving maximum options regarding your availability.
  5. You are not required to book classes for ALL paid hours at once; you can do it in stages keeping in mind the Use-by date for the package you have purchased.
  6. Book classes for days/time you can commit so as to avoid any deduction from your total paid hours in case of any change in schedule.
  7. For classes paid but not yet booked, we cannot guarantee the same teacher/schedule for future classes.
  8. To keep the same teacher/schedule for the NEXT batch of classes, pre-pay for it as soon as possible so that the teacher can book the slots for you.  

6. Change in Schedule (Cancellation/Rescheduling/Postponement)

  1. You can only cancel/reschedule/postpone 10% of your booked classes without any deduction from your total paid hours only if you give the teacher and IBEnglishTutor.com a minimum 24-hour notice.
  2. If you reschedule/cancel/postpone with less than 24-hour notice, the lesson hour(s) booked will be deducted from your total paid hours.
  3. To cancel/reschedule/postpone a class without any deduction from your total paid hours, the Student or Parent (for Kids/School students) must inform both the Teacher and IBEnglishTutor.com with a 24-hour notice.
  4. The date/time of the rescheduled class must be agreed by both Teacher & Student and reconfirmed by Email to teacher & IBEnglishTutor.com.
  5. If the Teacher cancels/reschedules/postpones a class with less than 24-hour notice, you will be entitled to cancel/reschedule/postpone a future class without any deduction from your total paid hours (on top of the 10% allowed) for the inconvenience caused. 

7. Replacement/Make-up class

  1. You are allowed to have replacement/make-up class for 10% of your booked classes paid only if you give the teacher and IBEnglishTutor.com a minimum 24-hour notice.
  2. The replacement/make-up might be on a different day from the regular class and with a different teacher.
  3. We will provide a make-up class if we cancel the class due to any unforeseen situations (power cut, internet connection problem at the teacher’s end, natural disasters, teacher illness, etc).

8. Absence without notice

  1. If you are absent without notice, your teacher will send you an ‘Absence without Notice’ email. The lesson hour(s) booked will be deducted from your total paid hours. 
  2. We do not provide any replacement/make-up class for cases of ‘Absence without notice’.

9. Lateness

  1. Your teacher will send you a greeting message on Zoom at the scheduled class time. If there’s no response from you after 5 minutes, the teacher will make a Zoom call; after 10 minutes, the teacher will send you a Class Reminder email; after 20 minutes, the teacher will send you an ‘Absence without Notice’ email.
  2. If there is no response from you after 20 minutes, the teacher is granted the permission to leave.  
  3. If you have informed your Teacher you will be late, the Teacher will wait for you on Zoom and teach you for the time that remains for that booked class.   
  4. If the Teacher is late for a class, she will owe you the time lost and will make up for it in future classes.  

10. Homework

  1. Your Teacher will correct any homework assigned to you or done by you during class time itself.             
  2. If you wish to have your homework corrected outside class time, inform your Teacher and she will deduct the time spent in homework correction from your total paid hours.
  3. If you require extra assistance with school homework or explanation, the Teacher can only do it DURING class time. 
  4. The teacher has no responsibility to provide extra help after class hours.  

11. Use-by date

  1. Use-by date for purchased lessons is as follows from the start date (first class): 6h = 8 weeks | 12h = 14 weeks | 18h = 22 weeks | 24h = 28 weeks            
  2. Purchased lessons not used within the Use-by date cannot be redeemed, refunded or transferred.
  3. If you choose to extend the Use-by date, the registration fee will be adjusted accordingly to 1.5 or 2 times the original amount.

12. Refund policy

  1. You may discontinue classes anytime within the Use-by date. However, in that event, we shall be liable to refund only 60% of the remaining value of your Tuition Fees within 45 days, after adjustment based on hours consumed and prevailing rates at the time of billing. For any avoidance of doubt, the balance 40% will be deemed forfeited.
  2. We shall further be entitled to deduct all and any transfer charges incurred or imposed (if applicable) to remit the funds back to you. 
  3. The terms stated above are deemed accepted and/or consented to, upon you opting to discontinue pursuant to this clause.

13. Communication and Troubleshooting

  1. We strongly recommend that you save our contact details and add our WhatsApp number (+628112640109) to your contacts. This will allow us to assist you promptly in emergencies.
  2. Our Helpdesk Support (Email and WhatsApp chat) operates Monday to Friday, 10.00-18.00 (Singapore time). Please allow up to 24 hours for a response during operating hours.
  3. For official communication, we kindly request that you follow this order of preference: (a) Email, (b) WhatsApp Chat.
  4. For urgent matters requiring immediate attention from our Management Team, please ensure that you cc: ibengtutor [at] gmail.com in your email.     

14. Extra admin services

Requests for additional administrative services, including but not limited to school reports, will incur additional charges. 

15. Last-minute Exam Preparation

  • 2-4 weeks before exam = Additional charge of 30% of package fee
  • 1 (one) week before exam = Additional charge of 50% of package fee

16. Agreement

The use of our services shall imply that you have read, understood and agreed to ALL our Terms and Conditions above.